Frequently asked questions about private customer records

It is a private record-keeping service for businesses. A business documents what happened with a customer, and the customer can see that record, reply and dispute it for free. Records are never public and never shared with other businesses.

Register your business, then file a record choosing the unpaid bill type. Add the date, location, amount owed and the facts, and attach evidence such as invoices or receipts. The customer can see the record and reply.

Facts from a real interaction, such as a no-show, an unpaid bill, a chargeback, damage, harassment or a positive moment, supported by evidence where possible. Customer details on a record can include a name, email and phone. Reports about protected characteristics, retaliation or personal disputes are not allowed.

No. Each business sees only its own records. Records are visible only to the reporting business, the customer concerned and authorized reviewers. There is no sharing of records between businesses.

Yes. No-show is one of the interaction types a business can choose. The business adds the booking date, time and any supporting evidence, and the customer can reply or dispute it.

Create a free customer account using the same email the business entered, then verify that email. Any records matched to that email will appear in your account. There is no public search for records.

Dispute it from your account and add your own evidence. The record is flagged as disputed and reviewed by an operator reviewer, separate from the reporting business, who documents an outcome: corrected, suppressed or retained. You can also ask for a correction or removal; a request does not guarantee removal.

No. Customers never pay. Seeing records about you, replying, disputing, requesting a correction or removal, and downloading your available data are always free.

No. There are no public reviews, no ratings, no public profiles and no public customer search. Records stay private between the reporting business, the customer concerned and reviewers.

No. This is a private record-keeping service, not a consumer reporting agency, and records are not published or sold. Records must not be used, alone or combined with other information, for eligibility decisions covered by the Fair Credit Reporting Act, including credit, employment, tenancy or insurance.

Reviews are public and are written by customers about businesses. Here, a business keeps a private, evidence-based record about a customer interaction, and only that customer can see and answer it. Nothing is posted publicly and nothing is shared with other businesses.

Businesses can use the service free during early access, and online billing is not switched on. Planned paid plans are shown on the pricing page for reference.