How it works

How private customer records work.

Write down what happened. Give the customer a chance to answer. If something's disputed, a reviewer looks at both sides.

1
Start with your business
Register with your legal business name, address and category. Our team reviews your business and ownership details.
2
Write down what happened
Choose the type of interaction. Add the date, location, facts, any amount involved and supporting evidence.
3
Let the customer know
If the customer already has a verified account with the same email, an in-app notification lets them know. They can see the record for free.
4
Hear their side
The customer can reply, dispute inaccurate details, add evidence or ask for a correction or removal. All for free.
5
Get another pair of eyes
Disputed records are flagged. An operator reviewer, separate from the reporting business, looks into the dispute and documents an outcome.
6
Keep the outcome on the record
The record is marked corrected, suppressed or retained. Both sides get an in-app update, and the action is permanently logged. A corrected status does not rewrite the original report; suppression is not deletion.

Illustrative example · not a real record

The salon writes it down
A customer misses an appointment. The salon records the date and facts, and attaches the booking confirmation.
The customer adds their side
After signing in with the same verified email, the customer sees the record for free. They say they had cancelled and provide their confirmation.
The dispute gets reviewed
An operator reviewer looks at both sides. In this example, the record is marked corrected and both sides receive an in-app update.

Private to this salon, the customer concerned and authorized reviewers. Other businesses cannot see it. This example is not a promised outcome.